Refund Policy

1. Cooling-Off Period

1.1 14-Day Cooling-Off Period

New enrollments are eligible for a full refund within 14 days from the date of first payment, provided:

• The student has attended no more than 2 classes
• No course materials have been downloaded or accessed beyond preview content
• The refund request is submitted in writing to mytelebort@gmail.com

1.2 Processing Time

Cooling-off period refunds will be processed within 7-14 business days from approval of the request.

2. Program Discontinuation

2.1 Monthly Installment Plans

For students on monthly installment plans:

• You may discontinue at any time by providing 30 days written notice
• Future automatic payments will be cancelled after the notice period
• No refund for the current month or any previous months
• Access to classes and materials continues until the end of the paid period

2.2 Lump Sum Payment Plans

For students who paid the full program fee upfront:

• Months 1-2: 70% of unused portion (minus RM 200 admin fee)
• Months 3-4: 50% of unused portion (minus RM 200 admin fee)
• Months 5-6: No refund available

Note: The monthly rate used for calculation is the standard monthly installment rate, not the discounted lump sum rate.

3. Special Circumstances

We may consider full or partial refunds outside standard policy for the following documented circumstances:

3.1 Medical Reasons

• Serious illness or injury preventing participation (medical certificate required)
• Long-term hospitalization of student or immediate family member

3.2 Relocation

• Family relocation outside Malaysia
• Moving to an area without reliable internet access for online classes

3.3 Force Majeure

• Natural disasters affecting student's ability to participate
• Government-mandated restrictions preventing service delivery

Documentation must be provided within 30 days of the event. Each case is evaluated individually by our management team.

4. Non-Refundable Items

The following are non-refundable under any circumstances:

• Classes already attended
• Downloaded or accessed digital materials
• Flexible Credit System purchases (additional class credits)
• Administrative fees (RM 200)
• Payment processing fees charged by third parties
• Certificates or transcripts already issued

5. Unused Credits Policy

5.1 Regular Monthly Credits

• Monthly credits (4 classes) do not roll over to the next month
• No refund for unused monthly credits

5.2 Additional Purchased Credits

• Valid for the duration of your 6-month program
• Non-refundable once purchased
• Cannot be transferred to another student
• Expire at program end with no refund

6. Group Saving Plan Refunds

For Group Saving Plans (5 student enrollments):

• Refunds are calculated per individual student discontinuing
• Other students in the group are not affected
• The group discount is retained for remaining students
• If all 5 students request refund within cooling-off period, full refund applies

7. Service Modifications by Telebort

If Telebort makes significant changes to the program that materially affect the service:

• We will notify you at least 30 days in advance
• You may request a pro-rated refund if you choose not to continue
• Examples include: change of instructor mid-program, reduction in class hours, or major curriculum changes

8. Refund Request Process

1. Submit written request to mytelebort@gmail.com with:
   • Student name and enrollment ID
   • Reason for refund request
   • Supporting documentation (if applicable)
2. Receive acknowledgment within 2 business days
3. Review and decision within 5-7 business days
4. If approved, refund processed within 7-14 business days

9. Payment Method for Refunds

• Credit/Debit Card Payments: Refunded to the original card
• Bank Transfer: Refunded to the account holder's bank account
• E-Wallet: Refunded to the original e-wallet or bank transfer

Refunds are made in Malaysian Ringgit (MYR). Currency conversion fees, if any, are borne by the recipient.

10. Disputes and Appeals

If you disagree with our refund decision:

1. Submit an appeal within 14 days of the decision
2. Include additional information or documentation
3. Appeal will be reviewed by senior management
4. Final decision provided within 7 business days

For unresolved disputes, you may contact the Malaysian Ministry of Domestic Trade and Consumer Affairs or seek resolution through the Malaysian Mediation Centre.

11. Contact Information

For refund requests or questions about this policy:

12. Policy Updates

This Refund Policy may be updated periodically. Changes will be posted on this page with an updated revision date. Your continued enrollment after changes indicates acceptance of the modified policy. For existing students, material changes unfavorable to you will not apply retroactively.