Privacy Policy

1. Introduction

Telebort Technologies Sdn. Bhd. (“Telebort”, “we”, “us”, or “our”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform and services.

2. Information We Collect

2.1 Personal Information

We collect the following personal data when you register for our programs:

• Student Information: Full name, date of birth, age, school name, and academic level
• Parent/Guardian Information: Full name, relationship to student, contact number, and email address
• Contact Details: Residential address, phone numbers, and email addresses
• Emergency Contact: Name and phone number of emergency contact person
• Payment Information: Billing details, payment method preferences (processed securely through Stripe)

2.2 Educational Data

• Assessment results and learning progress
• Class attendance and participation records
• Assignment submissions and grades
• Communication between students, parents, and instructors

2.3 Technical Data

• IP address and browser information
• Device type and operating system
• Login data and access times
• Platform usage statistics

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage educational services
• To communicate about classes, schedules, and program updates
• To process payments and manage billing
• To track and report student progress to parents/guardians
• To improve our curriculum and teaching methods
• To ensure platform security and prevent fraud
• To comply with legal obligations under Malaysian law
• To send marketing communications (with your consent)

4. Legal Basis for Processing

Under the Malaysian PDPA, we process your personal data based on:

• Consent: You have given clear consent for processing
• Contract: Processing is necessary for our educational service agreement
• Legal Obligation: We need to comply with Malaysian laws and regulations
• Vital Interests: To protect the vital interests of students (emergency situations)
• Legitimate Interests: For our legitimate business operations that don't override your rights

5. Data Sharing and Disclosure

We may share your personal data with:

5.1 Service Providers

• Payment Processors: Stripe for secure payment processing
• Communication Platforms: Zoom, Google Meet for online classes
• Cloud Services: For data storage and backup (servers located in Singapore/Malaysia)
• Analytics Services: To improve our services (anonymized data only)

5.2 Legal Requirements

We may disclose your information if required by Malaysian law, court order, or government regulations, including to the Ministry of Education or other relevant authorities.

6. Data Retention

We retain personal data according to the following schedule:

• Student Records: 7 years after program completion (for academic verification)
• Payment Records: 7 years (as required by Malaysian tax law)
• Marketing Data: Until consent is withdrawn
• Technical Logs: 90 days for security purposes

7. Your Rights Under PDPA

Under the Malaysian Personal Data Protection Act 2010, you have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal: Withdraw consent for data processing (may affect service delivery)
• Data Portability: Request your data in a structured, machine-readable format
• Complaint: Lodge a complaint with the Department of Personal Data Protection Malaysia

To exercise these rights, contact us at mytelebort@gmail.com with your request and identification verification.

8. Children's Privacy

Our services are designed for students aged 8-18. For students under 18, we require parental or guardian consent for enrollment and data processing. Parents/guardians have full access to their child's educational records and can request data modifications or deletion on behalf of their child.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• SSL/TLS encryption for data transmission
• Secure password requirements and two-factor authentication options
• Regular security audits and vulnerability assessments
• Limited access to personal data on a need-to-know basis
• Staff training on data protection and confidentiality

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

10. International Data Transfers

Your data may be transferred to and processed in countries outside Malaysia for the purposes of data storage and service provision. We ensure that such transfers comply with PDPA requirements and that adequate safeguards are in place.

11. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or platform notification. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer: