By Telebort Team
User Guides4 min read
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Payment Guide
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Payment Guide
Everything you need to know about Telebort payments.
In this guide:
- Payment options
- Payment methods
- Monthly payments
- Understanding fees
- Receipts and refunds
Payment Options
When to use: Choosing between monthly or lump sum payment.
Comparison
Payment Type | Amount | When to Choose |
---|---|---|
Monthly | RM 486/month | • Prefer smaller payments • Testing the program • Budget flexibility |
Lump Sum | RM 2,721.60 | • Save RM 194.40 • Committed to program • Prefer one-time payment |
Tips:
- Lump sum includes 6 months of classes
- Monthly payments due on 1st of each month
- Can switch from monthly to lump sum anytime
Payment Methods
When to use: Ready to make a payment.
Bank Transfer
Bank: Public Bank
Account Name: TELEBORT TECHNOLOGIES SDN. BHD.
Account Number: 3199394432
Reference: [Student Name + Program]
Touch'n Go E-wallet
https://payment.tngdigital.com.my/sc/bDLnx2CVWj
One-click payment link - no manual entry needed.
After Payment
- Screenshot payment confirmation
- Send via WhatsApp with student name
- Receive official receipt within 24 hours
⚠️ IMPORTANT: Always include student name in payment reference or WhatsApp message.
Monthly Payments
When to use: You're on the monthly payment plan.
Payment Schedule
- Due Date: 1st of each month
- Grace Period: Until 5th
- Late Payment: Contact support
Monthly Payment Process
Day 25-28: Receive payment reminder
Day 1: Payment due
Day 1-5: Grace period
Day 6+: Late payment follow-up
Invoice Details
Each monthly invoice includes:
- Student name and program
- Lessons covered (e.g., Lesson 5-8)
- Amount due
- Payment methods
- Due date
Understanding Fees
When to use: You need clarification on program fees.
What's Included
Standard Program (24 sessions)
- All learning materials
- Dashboard access
- Teacher support
- Progress tracking
- Completion certificate
- Sessions 25-28 (grace period)
Extra Sessions
Sessions | Pricing |
---|---|
1-24 | Included in program fee |
25-28 | Free (grace period) |
29+ | RM 70 per session |
When Extra Fees Apply
Session 24: Reminder sent (no action needed)
Session 29: Extra fee notification
Session 30+: Charged per session attended
Example:
- Program fee covers 24 sessions
- Student needs 30 sessions to complete
- Extra charge: 2 sessions × RM 70 = RM 140
Receipts & Records
When to use: You need payment documentation.
Official Receipts
- Issued within 24 hours of payment
- Sent via WhatsApp
- Available in dashboard
- Contains SST registration
Receipt Information
TELEBORT TECHNOLOGIES SDN. BHD. (201601016750 (1187681-V))
SST Reg No: P13-2205-32000003
Receipt No: [Auto-generated]
Date: [Payment date]
Student: [Name]
Program: [Program name]
Amount: RM XXX.XX (incl. 8% SST)
For Tax Purposes
- Receipts valid for tax relief
- Download from dashboard
- Request consolidated statement
Special Circumstances
When to use: You have unique payment situations.
Sibling Discount
- 10% off for second child
- 15% off for third child
- Applied automatically
Financial Assistance
- Case-by-case basis
- Submit request via email
- Include supporting documents
Refund Policy
Eligible for Refund:
- Before first class: 100% refund
- After first class: Pro-rated refund
- Processing time: 7-14 days
Not Eligible:
- After 4 classes attended
- Special workshop fees
- Material fees
Payment Support
When to use: You need help with payments.
Common Issues
Issue | Solution |
---|---|
Payment not reflected | Send WhatsApp confirmation |
Wrong reference used | Contact with transaction details |
Need payment extension | Request before due date |
Lost receipt | Download from dashboard |
Contact for Payment Issues
- WhatsApp: Fastest for confirmations
- Email: mytelebort@gmail.com for detailed queries