Payment Guide

Everything you need to know about Telebort payments.

In this guide:

• Payment options
• Payment methods
• Monthly payments
• Understanding fees
• Receipts and refunds

Payment Options

When to use: Choosing between monthly or lump sum payment.

Comparison

Payment Type	Amount	When to Choose
Monthly	RM 486/month	• Prefer smaller payments • Testing the program • Budget flexibility
Lump Sum	RM 2,721.60	• Save RM 194.40 • Committed to program • Prefer one-time payment

Tips:

• Lump sum includes 6 months of classes
• Monthly payments due on 1st of each month
• Can switch from monthly to lump sum anytime

Payment Methods

When to use: Ready to make a payment.

Bank Transfer

Bank: Public Bank
Account Name: TELEBORT TECHNOLOGIES SDN. BHD.
Account Number: 3199394432
Reference: [Student Name + Program]

Touch'n Go E-wallet

https://payment.tngdigital.com.my/sc/bDLnx2CVWj

One-click payment link - no manual entry needed.

After Payment

1. Screenshot payment confirmation
2. Send via WhatsApp with student name
3. Receive official receipt within 24 hours

⚠️ IMPORTANT: Always include student name in payment reference or WhatsApp message.

Monthly Payments

When to use: You're on the monthly payment plan.

Payment Schedule

• Due Date: 1st of each month
• Grace Period: Until 5th
• Late Payment: Contact support

Monthly Payment Process

Day 25-28: Receive payment reminder
Day 1: Payment due
Day 1-5: Grace period
Day 6+: Late payment follow-up

Invoice Details

Each monthly invoice includes:

• Student name and program
• Lessons covered (e.g., Lesson 5-8)
• Amount due
• Payment methods
• Due date

Understanding Fees

When to use: You need clarification on program fees.

What's Included

Standard Program (24 sessions)

• All learning materials
• Dashboard access
• Teacher support
• Progress tracking
• Completion certificate
• Sessions 25-28 (grace period)

Extra Sessions

Sessions	Pricing
1-24	Included in program fee
25-28	Free (grace period)
29+	RM 70 per session

When Extra Fees Apply

Session 24: Reminder sent (no action needed)
Session 29: Extra fee notification
Session 30+: Charged per session attended

Example:

• Program fee covers 24 sessions
• Student needs 30 sessions to complete
• Extra charge: 2 sessions × RM 70 = RM 140

Receipts & Records

When to use: You need payment documentation.

Official Receipts

• Issued within 24 hours of payment
• Sent via WhatsApp
• Available in dashboard
• Contains SST registration

Receipt Information

TELEBORT TECHNOLOGIES SDN. BHD. (201601016750 (1187681-V))
SST Reg No: P13-2205-32000003
Receipt No: [Auto-generated]
Date: [Payment date]
Student: [Name]
Program: [Program name]
Amount: RM XXX.XX (incl. 8% SST)

For Tax Purposes

• Receipts valid for tax relief
• Download from dashboard
• Request consolidated statement

Special Circumstances

When to use: You have unique payment situations.

Sibling Discount

• 10% off for second child
• 15% off for third child
• Applied automatically

Financial Assistance

• Case-by-case basis
• Submit request via email
• Include supporting documents

Refund Policy

Eligible for Refund:

• Before first class: 100% refund
• After first class: Pro-rated refund
• Processing time: 7-14 days

Not Eligible:

• After 4 classes attended
• Special workshop fees
• Material fees

Payment Support

When to use: You need help with payments.

Common Issues

Issue	Solution
Payment not reflected	Send WhatsApp confirmation
Wrong reference used	Contact with transaction details
Need payment extension	Request before due date
Lost receipt	Download from dashboard

Contact for Payment Issues

• WhatsApp: Fastest for confirmations
• Email: mytelebort@gmail.com for detailed queries