Chatbot & Automation:

• Understand inside out the Telebort Computer Science Education.
• Map out the customer journey and build auto-reply templates.
• Grow and engage with the audience by sending an automated weekly newsletter.
• Build a friendly conversational chatbot to reduce human bandwidth.
• Managing CRM.
• Use analytics to harness your data, get insights and make smart and data-driven decisions.

Community Engagement

• Manage a high volume of daily inquiries (e.g., email, live chat, phone call, Whatsapp, social media, etc) by providing accurate, valid and complete information.
• Build positive relationships with students, parents, and teachers and conduct sales pitches for potential prospects.
• Communicate student progress reports to help parents better understand the learning progress.
• Perform student retention evaluation to help the borderline students from dropping out.
• Conduct in-person or virtual interviews with students, parents, and teachers to let them share their experiences in learning computer science.
• Launch and conduct engagement initiatives to delight and build a strong community.

Operation

• Cross-functional collaboration with academic, executive, tech, and data teams to implement and manage work processes and procedures.
• Work with the academic team to update classes on a weekly basis.
• Send a reminder or notification to update parents and students about their status in the class.
• Update and maintain process documentation.
• Ad-hoc duties when required.

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• You have an academic background in Marketing/ Management/ Business/ Public Relations/ Advertising/ Multimedia/ Psychology/Computer Science/Mathematics or equivalent or related field.
• Knowing how to code and deploy a chatbot will be a plus.
• Strong interpersonal skills and ability to communicate and team effectively at all levels.
• Fluent in speaking and writing using English and Bahasa.
• You love teaching and are eager to shape the skills and minds of the next generation.
• You want to contribute positive impacts to society using your skills and knowledge.
• You can work well with multiple and challenging projects at one time.
• You can work flexible hours.
• Having the entrepreneurial spirit and the ability to thrive in volatility, uncertainty, complexity, and ambiguity (VUCA) environment.

• We are a remote-first company.
• You love education, child development, and youth empowerment.
• You want to join a high potential, a technology-data-driven company in the EdTech industry.
• We are scaling up regionally, Malaysia, Singapore, Indonesia, Thailand, and Brunei and you want to be a part of this.
• We offer a substantial compensation package. If the company is doing well financially, so will you.